Delivery and Refund Policy

Delivery Policy

  1. Our website takes all purchase data as per the customers’ input when using the website’s checkout system. If the order is not received within the estimated days stated, it is the customer’s responsibility to inform Energize.my via email of an undelivered order. We will then liaise with our delivery partners to check on the delivery status. 
  2. Orders made from 12.01am till 5pm in the same day, will be processed as same day order except for Sunday and Monday (CLOSED), which will be processed the next working day.
  3. Please note that all guaranteed services start once the consignment is collected. No refunds will be given once the parcel has been collected by courier riders / dropped to the collection point or courier branch. If the collection fails, it is the customer’s responsibility to inform Energize.my to reschedule for the next collection. No refunds or discounts for failed collections.
  4. If the consignee is not in during delivery, carrier riders from certain companies may leave a calling card at the doorstep requesting manual collection. Otherwise, the consignment may to be returned to the depot.
  5. Track & Trace details are only available after the collection of consignments.
  6. The consignor must request for a signature on the Sender’s Copy from the courier rider upon collection.
  7. Any shipments which were not attached with a Consignment Note impose no responsibility upon the courier if anything were to happen to the shipment during transit. One consignment notice is only for ONE shipment/parcel/carton


Delivery Options

  1. In-Store Pickup : 9.30am till 6.45pm except for Sunday and Monday 
  1. Instant Delivery : Lalamove 9.30am till 6.45pm except for Sunday and Monday 
  1. Next day/s Delivery via Express Courier

Refund Policy

Energize.my reserves the right to refund to you the equivalent sum of amount paid by you in the event Energize.my for any reason is unable to render the delivery service to you through our delivery partners. In such circumstances, Energize.my offers cash refund to Customers’ bank account. Energize.my is conferred the right to request documents, including but not limited to the Customer’s Identity Card, for verification purposes during refunding process. Energize.my has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.